Refund and Returns Policy
Overview
At M~Perfections, we want to make sure you receive the products you ordered in good condition. Because many of our products are books, publications, audio recordings, and other digital content, all sales are final except when an item is damaged, defective, incorrect, or there is a problem with delivery of a digital purchase.
Physical Books and Products
All sales of physical books and products are final. We do not accept returns or exchanges because a customer has changed their mind or no longer wants the product.
If you receive an item that is damaged, defective, or different from the item you ordered, please contact M~Perfections within 7 days of delivery.
Please include:
- Your name and order information
- A description of the problem
- Photographs of the item and packaging when applicable
We will review the issue and determine whether a replacement or refund is appropriate.
Please do not return or mail an item to M~Perfections unless we have provided return instructions.
Digital Products
Sales of digital products are final once the product has been delivered, accessed, or downloaded.
Digital products include, but are not limited to:
- Ebooks
- Audiobooks and audio recordings
- Digital journals and workbooks
- Downloadable documents
- Other electronically delivered content
Digital products cannot be returned after delivery in the same manner as physical merchandise.
If you experience a problem receiving, downloading, opening, or accessing a digital purchase, please contact M~Perfections. We will work with you to resolve legitimate delivery or technical issues.
A technical or delivery problem does not automatically qualify a purchase for a refund when the purchased product can be successfully provided or access restored.
Refunds
Refunds are issued only when M~Perfections determines that a purchase qualifies under this policy.
If a refund is approved, it will be issued to the original method of payment whenever possible.
After M~Perfections processes a refund, additional processing time may be required by your bank, credit card company, PayPal, or other payment provider before the funds appear in your account.
Damaged, Defective, or Incorrect Orders
If a physical item arrives damaged or defective, or if you receive an item different from what you ordered, please notify M~Perfections within 7 days of delivery.
Depending on the circumstances, we may:
- Replace the damaged, defective, or incorrect item
- Correct the order
- Issue a partial or full refund
M~Perfections may request photographs or other reasonable documentation before providing a replacement or refund.
Exchanges
We do not offer general exchanges.
If you received a damaged, defective, or incorrect physical item, we may replace it with the correct item when appropriate.
Do not mail an item back unless M~Perfections has provided return instructions.
Sale and Promotional Items
Products purchased during a sale, promotion, special offer, or with a discount are subject to the same final-sale policy described above.
A discounted price does not affect our responsibility to address an item that arrives damaged, defective, incorrect, or a legitimate problem with delivery of a digital purchase.
Gifts
Purchases made as gifts are subject to the same refund and returns policy as other purchases.
When a refund is approved, the refund will ordinarily be issued to the original method of payment used for the purchase.
Return Shipping
If M~Perfections authorizes the return of a physical product, we will provide return instructions.
When a return is required because M~Perfections sent an incorrect item or because an item arrived damaged or defective, M~Perfections will determine the appropriate method for handling return shipping.
Do not send a product back without first contacting us and receiving return instructions.
Need Help?
If you have a problem with an order or questions about this Refund and Returns Policy, please contact M~Perfections through our Contact page.
Please include your name, order information, and a description of the issue so we can assist you.